IONDV. Framework Enterprise Support

What for?

Accelerate your development, optimize your workflow and speed up your project realisation with IONDV. Framework Enterprise Support.

Technical Support Services

IONDV Enterprise support provides a range of expert services and quality tools, including the technical support that guarantees you access to the professionals who developed IONDV. Framework and who continue developing applications on its basis.

Critical Support

Get the attention you need at the speed you expect for whatever issues arise. Critical IONDV. Framework Support for 24 hours includes: the private chat and remote assistance availability, the priority review of the open issues, the fast response by our Team in a maximum time of 4 working hours.
Critical Support is limited to a maximum of 10 issues per 24 hours.

Bug Escalation

Bugs or software faults due to our code discovered in IONDV. Framework Enterprise are considered as priority cases compared to other bugs.

Long-Term Support

This support includes updates, hotfixes, quick protection and direct assistance from our engineers under a long-term contract. You can choose what benefits you will get with the IONDV. Framework Enterprise Support:

  • Regular communications to lead, discuss, and review open issues or other activities
  • Reporting and metrics
  • Advocate for future feature updates
  • Priority access to previous releases
  • Training and consulting in creating projects
  • Guidance and further development
  • Access to relevant IONDV. Framework senior technical and engineering resources

The Long-Term Support can include Critical Support, Bug Escalation and Further development as a part of a long-term IONDV Enterprise support contract. Periodically, your Team will receive updates email notifications and official advisories.

Length of Service - 10 Hours / Week for 6, 12 or 24 Months
Can be stacked to 20, 30, or 40 Hours / Week

Custom Development Services

Further development

We offer you the system development for your specific tasks, deploying solutions in our cloud and deploying the infrastructure for creating and building your web application.

  • Application development
  • Development and modification of applications on the IONDV. Framework basis
  • Development of functional modules
  • Upgrade of functional modules
  • Reengineering of existing applications (including legacy) and transferring them on the IONDV. Framework basis
  • Data conversion and creation of accounting applications from excel / access / foxpro

Pricing

Collect your Service Package by adding or removing any item.

Technical Support Services

  • Training and consulting - $$
  • Remote system intervention - $$
  • Systems engineering support - $$

Custom Development Services

  • The development average cost is $ 50 per hour. We also offer "time and materials" model or product development according to your special technical requirements.

TEAM

We are the IONDV Team – a community of smart, dedicated and creative individuals with a big experience implementing the largest projects in the Russian Far East. Together we speed up production, freeing developers to grow, discover and change the world for the better.

SITE STRUCTURE

IONDV ENTERPRISE

IONDV Enterprise support provides a range of expert services and quality tools, including the technical support that guarantees you the access to the professionals who developed IONDV. Framework and who continue developing applications on its basis.

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